Privacy Policy Trainscendence Pty Ltd

Effective Date: 11/5/2025
Last Updated: 11/5/2025

Trainscendence Pty Ltd (“Trainscendence”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you interact with us, visit our venue, or use our website at https://trainscendence.com.au (the “Site”).

1. Information We Collect

We may collect personal and non-personal information in a variety of ways, including when you:

  • Submit an enquiry or booking form on our website.

  • Sign up for membership, newsletters, or events.

  • Interact with us through social media or advertising campaigns.

  • Purchase products, services, or tickets.

  • Visit our venue and use Wi-Fi or participate in photography/video recordings.

Personal Information

This may include:

  • Your name

  • Email address

  • Phone number

  • Business or organisation name

  • Payment details (processed securely through third-party providers)

  • Any other details you voluntarily provide (e.g., preferences, feedback, or social handles)

Non-Personal Information

We may collect:

  • Browser type, device information, and IP address

  • Pages viewed, time spent, and referring URLs

  • Interaction data from cookies, pixels, and analytics tools (e.g. Google Analytics, Meta Pixel)

2. How We Use Your Information

We collect and use your information for purposes including:

  • Processing bookings, memberships, and purchases

  • Managing event registrations and venue hire agreements

  • Communicating with you about your enquiries, events, and updates

  • Providing marketing, promotional, or fundraising communications (with your consent)

  • Improving our services, website, and customer experience

  • Complying with legal, financial, or regulatory obligations

3. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels (including Meta Pixel), and analytics tools to enhance your browsing experience and measure advertising performance. You can choose to disable cookies through your browser settings; however, some website functions may not operate as intended.

4. How We Share Your Information

We may share your information with:

  • Service providers who help us operate (e.g., payment processors, booking systems, analytics platforms, email providers).

  • Event or collaboration partners when relevant to your booking or participation.

  • Authorities or regulators where required by law.

We do not sell your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your data from loss, misuse, unauthorised access, alteration, or disclosure. Information may be stored securely in Australia or through reputable cloud-based providers that comply with international data protection standards.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal information.

  • Correct or update inaccurate information.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your data, where legally permissible.

To exercise your rights, contact us at info@trainscendence.com.au.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a new “Last Updated” date.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

Trainscendence Pty Ltd
Email: info@trainscendence.com.au
Address: 5-6/48 Easey St, Collingwood, 3066, Melbourne, Australia
Website: https://trainscendence.com.au